Servus Credit Union will make every effort to resolve member concerns in a timely, efficient manner. We are committed to providing superior service and products to you, our member-owners.

We want to maintain your satisfaction and confidence in Servus by addressing any questions or concerns you may have. Your input helps us to continually improve our member services.

We have developed a four step process to deal with any concerns you may have. We ask you to follow these steps if you have any issues you want to bring to our attention.

Step 1 – Voice your complaint

Talk about your concerns with the Servus Credit Union employee you are dealing with

Servus employees are authorized to address many questions or concerns on the spot. Please call our Member Contact Centre at 1.877.378.8728, email contact_us@servus.ca, or visit your local Servus branch location.

Step 2 – Escalate your complaint

Contact the branch supervisor or branch manager where you are conducting your business

If your problem cannot be resolved at the first step, ask to speak to the branch supervisor or branch manager. They have the authority to address most personal banking issues. 

Step 3 – Next level support

You can ask to have your complaint escalated. We will direct your concern to a senior leader within the organization's Member Complaint Resolution Department for review and resolution.

Member Relations
Email: MemberRelations@servus.ca
Mail: 151 Karl Clark Road NW
            Edmonton, AB T6N 1H5

Step 4 – Contact the Ombudsman for Banking Services and Investments

The Ombudsman for Banking Services and Investments (OBSI) provides you with an independent and impartial avenue to resolve concerns. For information about submitting a concern to the OBSI contact:

Website: www.obsi.ca
Email: ombudsman@obsi.ca
Phone: 1.888.451.4519
Mail: Ombudsman for Banking Services and Investments
P.O. Box 896 Station Adelaide
Toronto ON M5C 2K3