Welcome to Servus Credit Union’s social media channels. As a member-owned, community-based financial institution, we’re here to provide our followers with engaging information about our approach to cooperative banking.

Social media is designed for connecting with others, which makes it a natural space for conversation. While we value the opportunity to connect with you, it’s our duty to maintain fair, open, and safe online communities. If we feel your conduct does not align with our principles (outlined below), we reserve the right to use appropriate moderation tools such as blocks, bans and reporting to remove this behaviour from our platforms.

Servus is committed to responding to questions and comments in a timely manner. Our channels are monitored 24 hours a day, seven days a week.

Here are our guiding principles:

Be respectful: We will not tolerate abusive, threatening, discriminatory or hateful language. This includes any content promoting violence or illegal activities, or personal attacks on anyone, including Servus staff, Board members or other members of the community.

Be accurate: We want our community to be well-informed. We will not tolerate the sharing of misinformation.

Be focused: To keep our community engaged, we want our social media platforms and conversations to stay on-topic. We will not tolerate spam, including off-topic comments or repetitive messages promoting commercial products or services, as these distract from meaningful conversation.

Please note:

We reserve the right to remove inappropriate content at our discretion, as well as to restrict or remove users. Whenever possible, we will notify users if their comment is removed and invite them to reframe and repost appropriately.

By participating in our social media spaces, you agree to these terms of engagement. Thank you for helping us keep our online communities safe and welcoming for everyone.