November 8, 2023

In light of recent fraudulent activity targeting users of the Customer Automated Funds Transfer (CAFT) system, Servus is providing the following instructions for business banking members to take immediate action to protect your account credentials, files and transactions related to this system.

Please note, the CAFT system remains safe and secure. Recent instances of fraud are a result of individual users compromising their credentials through email phishing or scam websites.

Resources

As referenced in our recent emails to you, please share the following videos and instructional documents with your employees who use the CAFT system.

These files will assist you in identifying your needs for unique system IDs for each user (if required); installing MFA if you don't have it already; resetting passwords; reviewing files daily; reporting suspicious transactions; and observing best practices in cybersecurity.

Multifactor Authentication (MFA)

The documents and video in this section provide background on why MFA is needed, how to download an authenticator app and how to log in to CAFT via the new MFA login process.

• CAFT MFA user guide [pdf]
• CAFT MFA FAQs [pdf]
• Introducing MFA FAQs [pdf]

The document and video here shows you how to download and install the Microsoft authenticator app to your mobile device and use it to log into the CAFT system.

• Installing Microsoft authenticator [pdf]

The document and video here shows you how to download and install the Google authenticator app to your mobile device and use it to log into the CAFT system.

• Installing Google authenticator [pdf]

The document and video here shows you how to use your authenticator apps to log into the CAFT system for the first time after setting up MFA.

• MFA first log in to CAFT [pdf]

CAFT cyber awareness

The following documents will help business members to take immediate action and be cyber aware.

• CAFT fraud – Immediate actions and instructions for business members [pdf]
• Be cyber aware [pdf]

For support or questions, please contact your Servus cash management relationship manager or financial planner, or email us at BusinessServices@servus.ca.

Thank you for remaining vigilant against phishing emails, and fake websites and URLs.